Inspection & Return Policies

SHIPPING INSPECTION POLICY

1. Pre-Delivery Product Inspection: 

IDYLLE carefully inspects products before delivering them to customers.

2. Post-Delivery Product Inspection Guidelines:

Customers are encouraged to inspect the products immediately upon receipt. In case any quality-related issues or dissatisfaction with the product are discovered, please contact us immediately for assistance.

RETURN POLICY:
I. General Provisions:

  1. Applicable to Customers purchasing at the store, website, and IDYLLE fan page.
  2. Please carefully inspect the model, color, product type, and accompanying accessories upon receipt.
  3. Customers are only allowed to exchange items once per order.
  4. Exchange and return are only applicable within Ho Chi Minh City area.

II. Conditions for Exchange:

  1. Products available in-store will be accepted for exchange within 10 days from the purchase date.
  2. Products must have intact brand tags or manufacturer/supplier tags.
  3. All parts, details, components, accessories, accompanying gifts (if any), etc., must be complete and show no signs of use.
  4. Products must not be dirty, scratched, cracked, damaged, wet, exposed to chemicals, or show signs of tampering, washing, protective film removal, or prior use.
  5. The exchanged product must have a value equal to or greater than the original product's value. If the exchanged product has a lower value than the original product, the customer will not be refunded the price difference.

III. Cases Not Eligible for Exchange:

  1. Custom-made products requested by customers. 
  2. Display/model products sold at a discounted price. 
  3. Pillow products.
  4. Products showing signs of prior use or damage caused by external forces resulting in breakage, scratches, peeling, cracking, or damage.
  5. Products operated or used contrary to the manufacturer's instructions resulting in damage.

IV. Exchange Fees

  • Free Exchange:
    • Customers can exchange items for free if the delivered item does not match the order specifications. 
  • Additional Fees for Exchange:
    • In cases where customers request an exchange due to their preference, any additional installation, disassembly, or other associated costs for changing to a different product will be borne by the customer.
    • Other incidental costs such as transportation, installation, disassembly, etc., will be borne by the customer as per the company's regulations.

Note: 

  • Service fees and delivery charges incurred from the original order will not be refunded. 
  • Shipping fees will be based on the actual service price list at the time of purchase.

V. Exchange Process:

Step 1: Customers call the Hotline 0985 024 524 or contact IDYLLE via FB or directly visit the store to inform the exchange request.

Step 2: For exchange requests sent via email, IDYLLE staff will contact the customer within 24 hours of receiving the request. In special cases requiring extended response time, the Call Center staff will notify the customer specifically via phone or email.

Step 3: A technician designated by IDYLLE will visit the customer's address to assess the product to determine if it meets the exchange conditions. Customers can either transport the product they want to exchange to the store by scheduling an appointment in advance for a technician's assessment. Alternatively, customers can use IDYLLE's shipping service and pay the transportation fee according to the company's regulations.

Step 4: IDYLLE informs the customer of the assessment results. If the exchange request is approved, ORDINAIRE will proceed to retrieve the old product and deliver the new product to the customer.