Purchasing Policy

IDYLLE's purchasing policy

(Applicable to Customers purchasing goods at Showrooms or via websites and online shopping channels of Idylle - Facebook, Instagram)

 

I. Purchase instructions:

Step 1: Select products
Purchase in Showroom:
Please visit IDYLLE's Showrooms to select products that suit your preferences or demands.
Showroom: No. 24, Street 2, Him Lam Residential Area, Tan Hung Ward, District 7, Ho Chi Minh City.
Purchase via websites and online shopping channels:
Select the product that suits your preferences or demands and add it to your cart.

 

Step 2: Place order
Purchase in Showroom:
Provide the delivery details and choose your payment method.
Purchase via websites and online shopping channels:

  • Place order via website:

+ Visit website: www.idyllehome.com
+ Select products and order.

  • Place order via Facebook/Instagram:

+ Visit https://www.facebook.com/idylledecor/ or https://www.instagram.com/idyllehomevn/
+ Comment or inbox on Idylle fanpage to order.

  • Place order via Zalo/Hotline:

+ Hotline: 0985 024 524
+ Zalo: 0985 024 524

 

Step 3: Proceed payment
Deposit fee:

  • For Customers buying furniture products via website and at Showroom, the deposit fee is 60% of the total value of order. For home decoration products purchased at the store, kindly pay 100% when purchasing.
  • In case Customer has deposited in advance, the remainder will be paid upon delivery. If Customer refuses to receive the goods not due to product defect, Idylle has the right to cancel the order and the deposit will not be refunded.
  • If Customer receives a product that is defective or different from ordered model, IDYLLE will be responsible for replacing the correct product within 14 days from the date of unsuccessful delivery. In case similar product is not available, Idylle will cancel the order, and refund the received deposit within 30 days to Customer. With international credit card transactions, time for deposit refund will depend on the card-issuing bank.

- Kindly double-check all information related to your Order before payment.

- An order created by Customer and sent to Idylle in the above manner is considered an offer to enter into a contract for the sale of products according to IDYLLE's General Policy.

- Any order forms must be confirmed by IDYLLE's staff. Please do not transfer money without confirmation.

Payment methods that IDYLLE provides:

  • Cash payment
  • ATM, Visa, MasterCard payment
  • Bank transfer payment

    Bank name

    Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank)

    Account owner

    Đỗ Thị Hải Yến

    Account number

    689388

     

    Note:

    • If there are any questions during the ordering and payment process, kindly dial hotline 0985 024 524 or contact our online shopping channels (Facebook, Instagram, Zalo).
    • IDYLLE's electronic payment system is connected to the VNPay electronic payment gateway. Accordingly, Idylle's payment security standards ensure compliance with VNPay's security standards, which have been assessed by the State Bank of Vietnam for safety and security and officially licensed to operate.

    II. Order confirmation:

    • After successfully placing an order, Customers will receive an order confirmation notice from Idylle, which is considered an acceptance to enter into a contract for the sale of products from Idylle.
    • If the order comes with more than one product, after completing the payment, if the Customer wishes to cancel one product in the order or to exchange for another product, please cancel the current order and place a new order.

    III. Service Standards:

    • Providing high quality decoration products, guaranteed in terms of durability, color and material.
    • Advise and support customers in choosing products suitable for their needs and space.
    • Ensure professionalism and courtesy in customer service.